Beyond the Chat: Designing AI‑Driven Customer Journeys That Anticipate Needs Before They Arise
Beyond the Chat: Designing AI-Driven Customer Journeys That Anticipate Needs Before They Arise Proactive AI agents can resolve 30% of customer issues before a human is ever contacted, reshaping the entire service experience. In today’s hyper-connected market, waiting for a customer to raise a problem is no longer acceptable.